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Exam ITIL-4-Foundation Syllabus, ITIL-4-Foundation Examinations Actual Questions

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ITIL 4 Foundation Exam is ideal for IT professionals who are looking to improve their knowledge and skills in IT service management. It is also suitable for individuals who are new to ITIL and want to gain a foundational understanding of the framework. Passing the ITIL 4 Foundation Exam is a prerequisite for higher-level ITIL certifications, such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader. This makes it an essential certification for anyone looking to advance their career in IT service management.

>> Exam ITIL-4-Foundation Syllabus <<

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ITIL 4 Foundation certification exam is an essential certification for IT professionals who want to learn about the latest version of the ITIL framework and its practical application in IT service management. It is a globally recognized certification that can improve job prospects and demonstrate a commitment to continuous learning and professional development. With its vendor-neutral approach and comprehensive coverage of essential ITIL concepts, the ITIL 4 Foundation certification is an excellent starting point for anyone interested in IT service management.

The ITIL ITIL-4-Foundation exam consists of 40 multiple-choice questions and has a duration of 60 minutes. ITIL-4-Foundation exam is closed book, meaning that no materials are allowed during the exam. The passing score for the ITIL 4 Foundation Certification Exam is 65%, which means that an individual must correctly answer at least 26 out of the 40 questions to pass. ITIL-4-Foundation Exam can be taken online or at an accredited testing center. Upon passing the exam, individuals will receive the ITIL 4 Foundation Certification, which is valid for life and does not require recertification. Obtaining the ITIL 4 Foundation Certification can enhance an individual's career prospects and demonstrate their commitment to delivering high-quality IT services aligned with the needs of the business.

ITIL 4 Foundation Exam Sample Questions (Q193-Q198):

NEW QUESTION # 193
Which service level metrics are BEST for measuring user experience?

A. Operational metrics
B. Metrics linked to defined outcomes
C. Single system-based metrics
D. Metrics for the percentage of uptime of a service

Answer: B

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NEW QUESTION # 194
Which is described by the 'organizations and people' dimension of service management?

A. Inputs and outputs
B. Workflows and controls
C. Contracts and agreements
D. Communication and collaboration

Answer: D

Explanation:
Explanation
The organizations and people dimension sets out the people aspects of service management to be considered when designing, operating and changing service offerings. People include employees, managers, executives, customers, supplier employees, or anybody else who is involved in the creation or consumption of services.
https://assyst.ifs.com/blog/itil4-organizations-and-people#:~:text=The%20organizations%20and%20people%20d

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NEW QUESTION # 195
Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?

A. Known error
B. Change
C. Event
D. Problem

Answer: D

Explanation:
ITIL defines a problem as a cause, or potential cause, of one or more incidents. A known error is a problem that has been analyzed but not resolved.
https://www.bmc.com/blogs/itil-problem-management/

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NEW QUESTION # 196
Which statement about the 'change enablement' practice is CORRECT?

A. There should be a separate change authority for standard changes which includes senior managers who understand the risks involved
B. Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly
C. Normal changes are triggered by the creation of a change request which can be created manually or automated
D. Standard changes are those that need to be scheduled, assessed and authorized following a standard process

Answer: C

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NEW QUESTION # 197
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

A. Incident management
B. Change control
C. Information security management
D. Monitoring and event management

Answer: C

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NEW QUESTION # 198
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